The Evergreen Surgery

020 8518 8746

Phone lines open at 8am

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.

Help us to help you

It is the responsibility of the patient to inform the practice when an appointment cannot be kept in order that another patient can benefit by the appointment.

Please be punctual for your appointment, as we cannot guarantee that patients who are not on time for their appointment will be seen.

Please avoid bringing a list of problems. The appointment length is 10 minutes and this usually means only sufficient time to deal with one issue.

Please book more appointments if needed for further problems.

Only ask for a home visit when it is necessary.

Let us know as soon as possible if you change your name, address or telephone number.

This practice does not tolerate violent or abusive behaviour from any patients. Any offenders will be removed from the Practice List.