The Evergreen Surgery

020 8518 8746

Phone lines open at 8am

Complaints and compliments

Unfortunately we do sometimes get things wrong.  If you have a concern or complaint that you wish to raise please, feel free to speak to a member of  the reception team or practice manager who will try to help you .  If we cannot resolve your concern  informally and you wish to raise a formal complaint please submit in writing for the attention of the practice manager.

Lead GP Partner – Dr A Hutchings

Complaints Manager – Mrs Jane Hustler

Complaints procedure

  • The complainant will receive a written or verbal acknowledgement within 3 working days advising them of the timescale to resolve

  • If we are unable to respond within the agreed timescale we will update you in writing.

  • The complainant receives a letter with the findings and conclusions of the complaint with agreed timescale

  • If the complainant is not satisfied and wants further resolution, a meeting may be offered or information provided on contacting the Ombudsman

Contacts

Dr A Hutchings – telephone : 020 851 88746

Mrs Jane Hustler – telephone : 020 851 88746

Health Service Ombudsman  – telephone : 0345 015 4033  or email: [email protected]