Unfortunately we do sometimes get things wrong. If you have a concern or complaint that you wish to raise please, feel free to speak to a member of the reception team or practice manager who will try to help you . If we cannot resolve your concern informally and you wish to raise a formal complaint please submit in writing for the attention of the practice manager.
Lead GP Partner – Dr A Hutchings
Complaints Manager – Mrs Jane Hustler
Complaints procedure
The complainant will receive a written or verbal acknowledgement within 3 working days advising them of the timescale to resolve
If we are unable to respond within the agreed timescale we will update you in writing.
The complainant receives a letter with the findings and conclusions of the complaint with agreed timescale
If the complainant is not satisfied and wants further resolution, a meeting may be offered or information provided on contacting the Ombudsman
Contacts
Dr A Hutchings – telephone : 020 851 88746
Mrs Jane Hustler – telephone : 020 851 88746
Health Service Ombudsman – telephone : 0345 015 4033 or email: Phso.enquiries@ombudsman.org.uk
Complaints Procedure – Changes to the patient complaints process
From 1 July 2023 the way members of the public make a complaint about GP services to the commissioner is changing and they will now need to contact NHS North East London instead of NHS England.
Patients can do this by:
- Telephone – 020 8221 5750 (It will have a voicemail facility for people to leave messages)
- Email – nelondonicb.complaints@nhs.net
- Writing to us at; Complaints Team, NHS North East London ICB, 4th Floor, Unex Tower, 5 Station Street, London E15 1DA
Please see below for our in-house Complaints Procedure policy and a link to our Complaints Procedure Form
