Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday)

  • phone us on 020 8518 8746, Monday to Friday, when we are open
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
  • use your Patient Access account (on the Patient Access website)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Read more about managing your health online.

Routine appointments

For all non-urgent requests, you can use our online form:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

You can use your local pharmacy to treat many minor ailments. Find out more about Pharmacy First and how it can help you and your family.

Read more about managing your health online.

Your appointment

However you choose to contact us we may offer you a consultation:

  • by phone
  • face to face at the surgery

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

To cancel your appointment:

  • use your NHS account (on the NHS website or in the NHS app)
  • use your Patient Access account (on the Patient Access website)
  • reply CANCEL to your appointment reminder text message
  • phone us on 020 8518 8746, Monday to Friday, when we are open
  • visit the surgery and speak with a receptionist, Monday to Friday, when we are open

Patients who are registered at this Practice can now book an appointment to see a GP or nurse on weekday evenings between 6:30pm and 9pm.

Evening appointments will take place at The Shrubberies Surgery, Lilly House, George Lane South Woodford, E18 1BD.

Appointments with a GP, nurse or physiotherapist are also available on Saturdays between 9am and 5pm.

Saturday appointments will take place at Glebelands Practice, 2 Glebelands Avenue, South Woodford, E18 2AB.

If you would like to book an appointment please call 020 4506 8827.

The appointment line is open Monday to Friday 5pm to 8pm and Saturday 8:30am to 5pm.

If you require an urgent GP appointment on Sundays & Bank Holidays, please call between 9am to 4pm to be seen at Loxford Poly Clinic, Ilford Lane, IG1 2SN.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Find urgent and emergency care services

Find health services near you

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond.
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
  • If you need an interpreter.
  • If you have any other access or communication needs.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on 020 8518 8746.

Date published: 11th September, 2023
Date last updated: 10th December, 2024