How to book an appointment
We use a Total Triage system for all appointment requests. This means that every request is clinically assessed by a GP before an appointment is booked.
We use an online system called Klinik. This is available: Monday to Friday, 7:30am to 6:30pm.
Please complete a short online form describing your symptoms or issues. You can complete this on somebody else’s behalf too.
If you are unable to use the online service, the reception team will be able to complete a Klinik form on your behalf.
You may be:
- Offered an appointment with a GP or nurse
- Directed to a community pharmacist for minor conditions
- Referred to First Contact Physiotherapist for muscle or joint issues
- Referred to Social Prescriber for help with non-medical issues. For example, housing, isolation, financial worries, lifestyle support)
- Signposted to another local NHS service if more suitable
Our Reception Team will contact you on the same day if you submit your request by 4pm.
If you submit your request after 4pm, we will contact you within 24 hours (on the next working day).
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
You can use your local pharmacy to treat many minor ailments. Find out more about Pharmacy First and how it can help you and your family.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
Appointments by phone can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- use your NHS account (on the NHS website or in the NHS app)
- use your Patient Access account
- reply CANCEL to your appointment reminder text message
- phone us on 020 8518 8746, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
Patients who are registered at this Practice can now book an appointment to see a GP or nurse on weekday evenings between 6:30pm and 9pm.
Evening appointments will take place at The Shrubberies Surgery, Lilly House, George Lane South Woodford, E18 1BD.
Appointments with a GP, nurse or physiotherapist are also available on Saturdays between 9am and 5pm.
Saturday appointments will take place at Glebelands Practice, 2 Glebelands Avenue, South Woodford, E18 2AB.
If you would like to book an appointment please call 020 4506 8827.
The appointment line is open Monday to Friday 5pm to 8pm and Saturday 8:30am to 5pm.
If you require an urgent GP appointment on Sundays & Bank Holidays, please call between 9am to 4pm to be seen at Loxford Poly Clinic, Ilford Lane, IG1 2SN.
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone or face-to-face.
- If you need an interpreter.
- If you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on 020 8518 8746.