Patients will receive notifications and messages from the NHS App as their primary communication channel, notifying them of any changes or actions they need to take in their healthcare journey.
This includes notifications about changes or reminders about their hospital appointments, documents, or questionnaires (for example cancelled or upcoming appointment or incomplete questionnaire), and broadcast messages (for example department temporary closure).
Patients may also receive notifications from existing channels delivered by PEPs, such as SMS or email, and will be able to view messages in the NHS App message centre.
Patients who wish to receive notifications and messages via the NHS App will need to ensure they have enabled notifications for the NHS App on their mobile device, and on the NHS App as well.
This can be done on the NHS App by selecting More on the NHS App homepage, then selecting Account and settings, then Manage notifications, and switching the radio button to on for Send me notifications about new messages.