The Evergreen Surgery

020 8518 8746

Phone lines open at 8am

GP Patient survey 2021

The results of the National GP Patient survey were published in July 2021.

Whilst we are pleased  that are results are generally higher than the National and local CCG average we are still looking to make improvements and are working with our Patient Participation group to ensure any changes we make work well for our patients and the surgery.

Examples include:

Support for long term conditions – we now have a dedicated social prescriber to support our patients who need additional non medical help

Appointment access – we have an line process called econsult that will be responded to within 24 working hours.

–  we have additional support from a clinical pharmacist and musculo skeletal specialist to release GP appointments

The Evergreen Surgery

26 High Street, Wanstead, E11 2AQ

Where patient experience is best

    • 88% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 67%National average: 74%

    • 92% of respondents were satisfied with the appointment they were offered

      Local (CCG) average: 76%National average: 82%

    • 80% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 66%National average: 71%