The results of the National GP Patient survey were published in July 2023
We are pleased that our results continue to be higher than the National and local CCG average in most areas, however, we are still looking to make improvements as we recognise the frustration patients can experience when trying to make an appointment at times and are working with our Patient Participation group and local primary care network to ensure any changes we make work well for our patients and the surgery.
Examples include:
Upgrading our phone system
Support for long term conditions – we now have a dedicated social prescriber to support our patients who need additional non medical help
Appointment access – we have an online process called econsult that will be responded to within 24 working hours.
– we have additional support from a clinical pharmacist and musculo skeletal specialist to release GP appointments
The Evergreen Surgery
26 High Street, Wanstead, E11 2AQ
