The Evergreen Surgery Newsletter 1 June 2020
Dr Hutchings, Dr Amini and the staff at the Evergreen Surgery want to thank you for your support in following the challenging guidelines that have been necessary over the last seven weeks. All our staff, we are pleased to say, have stayed fit and healthy and have continued to work throughout the pandemic.
In line with government guidelines, we are now moving to the next stage of our planning and thought it would be helpful to share with you some of the new ways of working that we will be continuing or introducing over the next few weeks.
Please do not come to the surgery unless you have specifically been told to – we are offering remote consultations in line with Government advice.
The Surgery Entrance Door is being kept closed to minimise the possible spread of infection
Our phone lines remain open from 8.00 to 18.30. Patients should continue to phone the surgery if they require an appointment. Due to the current situation most of our appointments are for book on the day. However, a number of phone appointments are also available to book in advance on-line via Patient Access https://www.patientaccess.com/ or the NHS App www.nhs.uk
Remember if it is not urgent you can try an online consultation via eConsult which you can access from our website www.26highstreet.co.uk
All the appointments offered will initially be in the form of a phone call. If the doctor or nurse thinks a video consultation is required they may also send you a link via your phone. Very rarely, they may ask you to attend the surgery.
Attending the Surgery
If you are asked to come to the surgery you will be given a time to arrive. Please bring your own mask or face covering with you. Knock on the door and a member of the reception team will confirm your appointment and let the doctor/ nurse know of your arrival. The doctor/ nurse will open the door to you wearing a mask, visor, gloves and apron. There may be a delay whilst they put on the required PPE.
We have provided markings to enable you to queue at a 2 metre social distance.
On entry and exit to the building you should use the hand sanitiser we have provided for you.
Appointments are for one person only, unless you require a carer to accompany you, and only ONE parent should attend for child immunisation(s).
To help us manage your condition, the doctor or nurse may ask you to send a photograph either via a link they send to you on your mobile phone or using the surgery email address. Please note that the surgery email is for requested pictures/ documents only and should not be used for any other reason.
Please ensure that the picture does not include any intimate parts of the body. The doctor/ nurse will have explained to you how the pictures are to be used and stored.
We are now operating an electronic prescription service and we will be continuing with this in the long term. Please request your repeat prescriptions online (via Patient Access, the NHS App) or through your pharmacy. Alternatively, you can post a written request into our new prescription box by the front door of the surgery.
All prescriptions will be sent to your nominated pharmacy. Collection from the surgery is not possible.
We will accept phone requests for prescriptions from housebound patients only but please ring after 11.00am
If the doctor would like you to have blood tests, you will need to come to the surgery to collect the forms. Please knock on the surgery door and a member of the reception team will give you your form.
Wanstead Hospital is currently not open but a very good pre-bookable or walk-in service is being provided at Langthorne Health Centre near the Green Man roundabout (13 Langthorne Road, E11 4HX) or at Silverthorne Centre in Chingford (2 Friars Close, E4 6UN). Appointments can be booked online via www.swiftqueue.co.uk
What are we doing moving forward?
The surgery is following NHS guidance on what activities we should currently undertake and this will continue to change over the coming weeks:
We will offer you a phone or video consultation; we will see you face to face if the doctor deems it necessary.
We will refer you for urgent investigations if required.
We will send off routine referrals but may not be able to tell you when this will be acted upon.
We will issue prescriptions electronically.
Our nurses will do immunisations and other urgent injections.
They will do some dressings.
The nurses will also undertake phone reviews to help you manage your long term conditions such as diabetes or asthma.
Clinically urgent cervical screening will also be done.
Currently we are not able to offer some services. Examples include ear syringing, travel vaccinations, routine blood pressure checks.
If you have a long term condition it may be beneficial for you to purchase your own blood pressure machine to take your readings at home.
What you can do to help yourself
Now is a good time to consider what you might be able to do to maintain or improve your health:
If you smoke, now is a good time to stop and there is help available from your local pharmacy.
Take regular exercise – lots of people are finding encouragement by using videos and joining on-line classes.
Eat healthily and if you are overweight then try to lose weight.
Limit how much alcohol you drink – save it for special moments.
There is lots of advice available on the NHS websites Live Well - NHS