The EVERGREEN Surgery
26 High Street, Wanstead, London. E11 2AQ
Telephone : 020 8518 8746
Fax : 020 8518 8435
Surgery Opening Hours:
9 am – 7.30pm
9 am – 6.30pm
9 am – 6.30pm
8.30am – 6:30pm
7:30am – 6.30pm
Evenings & Weekends:
Call 020 3770 1888 - This appointment line is open at the following times :
2.00pm - 9.00pm Monday - Friday 9.00am - 6.00pm Weekends & Bank Holidays
Appointments will be made in either Fullwell Cross Medical Centre, Newbury Group Practice or Southdene Surgery, South Woodford at the following times:
6.30pm - 10.00pm Monday - Friday Saturday 9.00am -5.00pm
Sunday 9.00am -1.00pm
For urgent advice and treatment when our practice is closed Call: 020 3770 1888
Phone lines are open for appointments from 8am
HELP US TO HELP YOU
It is the responsibility of the patient to inform the practice when an appointment cannot be kept in order that another patient can benefit by the appointment.
Please be punctual for your appointment, as we cannot guarantee that patients who are not on time for their appointment will be seen.
Please avoid bringing a list of problems. The appointment length is 10 minutes and this usually means only sufficient time to deal with one issue.
Please book more appointments if needed for further problems.
Only ask for a home visit when it is necessary.
Let us know as soon as possible if you change your name, address or telephone number.
This practice does not tolerate violent or abusive behaviour from any patients. Any offenders will be removed from the Practice List.
EVERGREEN SURGERY COMPLAINTS PROCEDURE
Unfortunately we do sometimes get things wrong. If you have a concern or complaint that you wish to raise please, feel free to speak to a member of the reception team or practice manager who will try to help you . If we cannot resolve your concern informally and you wish to raise a formal complaint please submit in writing for the attention of the practice manager.
Lead GP Partner Complaints Manager
Dr A Hutchings Mrs Jane Hustler
The complainant will receive a written or verbal acknowledgement within 3 working days advising them of the timescale to resolve
If we are unable to respond within the agreed timescale we will update you in writing.
The complainant receives a letter with the findings and conclusions of the complaint with agreed timescale
If the complainant is not satisfied and wants further resolution, a meeting may be offered or information provided on contacting the Ombudsman
Dr A Hutchings telephone : 020 851 88746
Mrs Jane Hustler telephone : 020 851 88746
Health Service Ombundsman telephone : 0345 015 4033